Refund Policy

We want every Buckshot customer to be happy with what they bought. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds on our behalf.

Our promise

If Buckshot doesn't work as intended for you, we'll make it right. If a problem stops Buckshot from working properly on your Mac, or Buckshot turns out not to be compatible with your setup, we're happy to give you a full refund.

Just email us at support@buckshotapp.com from the address you signed in with, tell us what went wrong and include your order number (it's in your receipt email). We'll first try to fix the problem with you, and if we can't, we'll refund you. Every request is reviewed personally by our support team, and we aim to reply within two business days.

Subscriptions

• You can cancel a monthly or yearly subscription at any time, and you won't be charged again. You keep your paid plan until the end of the period you've already paid for.
• Charges for periods you've already used aren't normally refunded, except as described in “Our promise” above.
• If you were charged after a free trial and didn't mean to continue, contact us within 72 hours of the charge and we'll look after you.

Lifetime purchases

Lifetime purchases are covered by the same promise: if Buckshot doesn't work as intended for you, contact us and we'll help or refund you.

Your legal rights

This policy doesn't affect any rights you have under the consumer laws of your country.